Support

How can we help?

For app support, billing questions, privacy requests, or App Store review questions, contact us directly:

[email protected]

Before contacting support

• Check that notifications are enabled in iOS Settings > Notifications > Tend Pets.
• Confirm the care time and repeat setting in Tend Pets > Add tab.
• For subscriptions, open iOS Settings > Apple ID > Subscriptions to manage or cancel.
• For purchase issues, restore purchases via Tend Pets > Settings > Restore Purchase.

Common questions

• How do I delete my data? Open Tend Pets > Settings > Delete all pet data. This permanently removes all pets, reminders, and records from your device.
• Does Tend Pets sync between devices? Not in this version. All data stays on the device where it was entered.
• Can I export my pet records? Yes — Settings > Export data shares a JSON file via the iOS share sheet.

Medical note

Tend Pets cannot answer veterinary questions. Contact a veterinarian for diagnosis, dosage, treatment, or emergency care.

Response time

We aim to respond to support emails within 2 business days.